Restaurant Manager

Pay: $65000 per year - $65000 per year

At Great Wolf, the Restaurant Manager inspires and motivates staff to deliver exceptional service for all guests while managing the daily activity of a restaurant. This includes overseeing the staff, ensuring inventory control, providing quality customer service, and complying with all food and beverage regulations.

Essential Duties & Responsibilities

• Develops operational guidelines by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
• Maintains dining room staff by recruiting, selecting, orientating, and training employees
• Prepares dining room staff by introducing menus and teaching food presentation techniques; conducting food and wine tastings; giving instruction in etiquette and serving techniques
• Maintains dining room staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
• Assists in welcoming patrons by exchanging pleasantries, escorting them to dining area; seating them; presenting and introducing menus; announcing waitperson's name
• Maintains dining room ambiance by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and music
• Protects dining room assets by adhering to security policies and procedures.
• Prepares reports for facility management by identifying patron service requirements; observing and recording patron reactions to meals; beverages, and restaurant environment
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Contributes to team effort by accomplishing related results as needed

Basic Qualifications & Skills

• High School diploma or equivalent
• 1+ year previous experience in a food service supervisor role; demonstrated people management, leadership, and team goal achievement
• 1+ year utilizing Point-of-Sale (POS) technology
• Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

• Prior experience with Micros POS
• Serve-Safe and/or TIPS certification
• Proven teamwork
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy

Physical Requirements

• Able to lift up to 30 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time