PBX Operator

Pay: $16.75 per hour

At Great Wolf, our PBX Operator is the heartbeat of the hotel and is responsible for processing all incoming and outgoing communications in a friendly, professional manner.

Join our Pack:   

* Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels   

* Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives   

* Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training   

* Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund   

* Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.   

Benefits:   

• Medical, Dental, and Vision insurance   
• Health savings account   
• Telehealth resources   
• Life insurance   
• 401K with employer match   
• Paid vacation time off   
• Paid parental leave   

Essential Duties & Responsibilities

• Greets individuals over the PBX in a professional, caring and courteous manner
• Responds to guest inquiries and complaints and escalates concerns to appropriate leadership
• Dispatches guest requests and concerns to appropriate department utilizing HOTSOS
• Assists potential guests by providing detailed information regarding room types, amenities, pricing, booking reservations and upselling
• Provides receptionist service over the PBX, and direct calls to the appropriate department in a professional manner
• Contacts appropriate personnel or services during emergency situations
• Adheres to all resort and department policies, procedures and goals
• General office functions as assigned to support the department efficiency

Basic Qualifications & Skills

• High School Diploma or equivalent (may have current enrollment)
• Must be flexible regarding schedule, based on business demands
• Previous experience demonstrating strong customer service
• Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

• Previous PBX experience, or similar phone/switchboard system
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Proven teamwork skills
• Enthusiastic and energetic
• Excellent communication skills

Physical Requirements

• Ability to lift up to 20 lbs.
• Able to sit and/or stand for long periods of time

Application Instructions:   

Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.     

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.