Job Description

Pay: $16.50 per hour

At Great Wolf, our PBX Operator is the heartbeat of the hotel and is responsible for processing all incoming and outgoing communications in a friendly, professional manner.

Essential Duties & Responsibilities

  • Greets individuals over the PBX in a professional, caring and courteous manner
  • Responds to guest inquiries and complaints and escalates concerns to appropriate leadership
  • Dispatches guest requests and concerns to appropriate department utilizing HOTSOS
  • Assists potential guests by providing detailed information regarding room types, amenities, pricing, booking reservations and upselling
  • Provides receptionist service over the PBX, and direct calls to the appropriate department in a professional manner
  • Contacts appropriate personnel or services during emergency situations
  • Adheres to all resort and department policies, procedures and goals
  • General office functions as assigned to support the department efficiency

Basic Qualifications & Skills

  • High School Diploma or equivalent (may have current enrollment)
  • Must be flexible regarding schedule, based on business demands
  • Previous experience demonstrating strong customer service
  • Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

  • Previous PBX experience, or similar phone/switchboard system
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills
  • Enthusiastic and energetic
  • Excellent communication skills

Physical Requirements

  • Ability to lift up to 20 lbs.
  • Able to sit and/or stand for long periods of time

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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