PBX Operator
Job Description
Pay: $16.50 per hour
At Great Wolf, our PBX Operator is the heartbeat of the hotel and is responsible for processing all incoming and outgoing communications in a friendly, professional manner.
Essential Duties & Responsibilities
- Greets individuals over the PBX in a professional, caring and courteous manner
- Responds to guest inquiries and complaints and escalates concerns to appropriate leadership
- Dispatches guest requests and concerns to appropriate department utilizing HOTSOS
- Assists potential guests by providing detailed information regarding room types, amenities, pricing, booking reservations and upselling
- Provides receptionist service over the PBX, and direct calls to the appropriate department in a professional manner
- Contacts appropriate personnel or services during emergency situations
- Adheres to all resort and department policies, procedures and goals
- General office functions as assigned to support the department efficiency
Basic Qualifications & Skills
- High School Diploma or equivalent (may have current enrollment)
- Must be flexible regarding schedule, based on business demands
- Previous experience demonstrating strong customer service
- Successful completions of a criminal background check and drug screen
Desired Qualifications & Skills
- Previous PBX experience, or similar phone/switchboard system
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Proven teamwork skills
- Enthusiastic and energetic
- Excellent communication skills
Physical Requirements
- Ability to lift up to 20 lbs.
- Able to sit and/or stand for long periods of time
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Loading . . .Posted: 11/13/2023
Job Reference #: PDX_GWL_986A113B-DBBE-402A-8031-A17D61C1FEC3_22075842