F&B Manager

At Great Wolf, the Restaurant Manager inspires and motivates staff to deliver exceptional service for all guests while managing the daily activity of a restaurant. This includes overseeing the staff, ensuring inventory control, providing quality customer service, and complying with all food and beverage regulations.

Join our Pack:

* Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

* Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives

* Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training

* Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

* Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

* Medical, Dental, and Vision insurance

* Health savings account

* Telehealth resources

* Life insurance

* 401K with employer match

* Paid vacation time off

* Paid parental leave

Essential Duties & Responsibilities

* Develops operational guidelines by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures

* Maintains dining room staff by recruiting, selecting, orientating, and training employees

* Prepares dining room staff by introducing menus and teaching food presentation techniques; conducting food and wine tastings; giving instruction in etiquette and serving techniques

* Maintains dining room staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results

* Assists in welcoming patrons by exchanging pleasantries, escorting them to dining area; seating them; presenting and introducing menus; announcing waitperson's name

* Maintains dining room ambiance by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and music

* Protects dining room assets by adhering to security policies and procedures.

* Prepares reports for facility management by identifying patron service requirements; observing and recording patron reactions to meals; beverages, and restaurant environment

* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

* Contributes to team effort by accomplishing related results as needed

Basic Qualifications & Skills

* High School diploma or equivalent

* 1+ year previous experience in a food service supervisor role; demonstrated people management, leadership, and team goal achievement

* 1+ year utilizing Point-of-Sale (POS) technology

* Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed

* Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

* Prior experience with Micros POS

* Serve-Safe and/or TIPS certification

* Proven teamwork

* Projects professional image that inspires trust and confidence

* Enthusiastic and positive energy

Physical Requirements

* Able to lift up to 30 lbs.

* Able to bend, stretch, and twist

* Able to stand for long periods of time

Application Instructions

We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf’s website). Complete an application and a recruiter will reach out on next step.