Entertainment Manager

Pay: $0 per year - $60000 per year

At Great Wolf, the Entertainment Manager creates an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events.

Essential Duties & Responsibilities

• Be visible around the lodge and at events to act as the "Host/Face of the lodge"
• Provide training and coaching for Pack to engage and entertain guests.
• Provide coaching around performance and entertainment skills.
• Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge (arrival/departure, waterpark, live music for bars/dining, music, etc)
• Evaluate guest flow and make recommendations to improve operating hours and show / activity schedules
• Participate and provide feedback on corporate projects (new character event development, training tools, etc)
• Responsible for personnel related matters including; recruitment and hirng, performance management, disciplinary action, training, etc.
• Participates in the Manager-On-Duty (MOD) program and executes duties
• Serves as backup to Guest Service Manager as needed
• Elevate & perform all branded experiences consistently according to Family Tradition procedures.
• Responsible for all aspects of Character Appearances and Entertainment at the property
• Provide support to all necessary community appearances. This includes, but is not limited to sponsors, charities, tradeshows, media, and private functions
• Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site
• Ensure a safe, clean, and professional environment at all times

Basic Qualifications & Skills

• High School diploma or equivalent
• Requires working knowledge of Microsoft Office products
• Minimum 1 year previous experience in leadership or supervisory role
• Must have prior experience working with children
• Event planning knowledge
• Professional entertainment background and/or production experience
• Strong Leadership and coaching skills
• Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays ( Up to 10% of time travel maybe required)
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen

Desired Qualifications & Traits

• Bachelor's Degree in Performing Arts, Theater, Business, or a related field
• Previous experience in a related fields such as Entertainment, Hospitality, or Education
• Charismatic, enthusiastic attitude
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Proven teamwork skills

Physical Requirements

• Ability to lift up to 50 pounds
• Able to sit and/or stand for long periods of time

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.