Corporate Systems Engineer

Full Job Description: 

Summary: The Systems Administrator is principally responsible for the architecture and daily administration of Great Wolf’s network & server environment (Cisco, Microsoft on VMware, Azure and AWS). The successful candidate will ensure network & system availability, review logs and take corrective actions, perform regular monitoring and tuning, establish sizing and capacity planning practices, perform server hardening in accordance with system function, and respond to any and all system issues. Additionally, they will work closely with project and application teams in architecting and building platforms to support future business needs.

Responsibilities: 

• Perform daily administration of Great Wolf network systems, including but not limited to performing regular monitoring and maintenance, patching and upgrades, performance monitoring and tuning, ensure space requirements are well-tended, and perform regular backups to meet RPO/RTO - Automating monitoring tasks is strongly encouraged
• Monitor incident queues and respond to issues raised by system alerts and end users
• Participate in project tasks which require network device & server builds, ensuring that the best design is selected for the intended purpose
• Vendor management as required, serving as the single voice of Great Wolf and holding vendors accountable for delivery of contracted services
• Ensure availability commensurate with the criticality of network systems & applications residing on servers through a variety of techniques in cooperation with application and database teams
• Participate in the broader effort to migrate systems above-property and leverage autoscaling cloud offerings
• Champion CA and the notion of zero-downtime operations, inclusive of patching and upgrades
• On-call response for critical incidents related to managed network devices and systems
• Other tasks as assigned by management

Required Qualifications: 

• Bachelor’s degree; STEM (science, technology, engineering, or mathematics) preferred
• A minimum of 4 years of experience managing Cisco networks, security & Windows servers in an enterprise setting
• Deep knowledge of recent Cisco networking & security with relevant certifications is critical
• Strong knowledge of Microsoft Server technology and server virtualization with VMWare
• A demonstrated ability to thrive in a fast-paced, rapidly growing environment
• Experience in AWS and/or Azure, particularly in auto-scaling farms, is a strong plus
• Experience with hospitality systems is a plus
• Excellent communication, organization, and presentation skills
• Physical requirements: ability to lift up to 20 lbs., sit and/or stand long periods.
• Ability to work from Great Wolf's Corporate Office based in Chicago, IL. The office is currently on a hybrid-remote schedule (M/F work remotely, T/W/Th work from in-office) - benefits include up to 6 'Work from Anywhere Weeks' in addition to paid time off and holidays.

Preferred Qualifications: 

• Energetic, with a "can do" attitude and the ability to move with speed and urgency. 
• Detailed, hands-on leader who will roll up his/her sleeves and act as a player/coach at all times. 
• Knowledge of DevOps, ITIL, project management, and agile development methodologies a plus.
• System/solution architecture experience required.

Estimated Salary Range:

$110,000 - $120,000 annual base salary

An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.