Attractions Manager

Pay: $53000 per year - $60000 per year

At Great Wolf, the Retail & Attractions Manager is responsible for strategic planning and development of the retail department, managing staff and ensuring the achievement of operational objectives and the maximization of retail profitability.

Essential Duties & Responsibilities

• Oversees all merchandising functions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing
• Responsible for the strategic planning and development of the department.
• Oversees operation of all attractions including: Oliver Mining Company, Arcade, MagiQuest, MiniGolf, MiniBowling, XD Theater, Ropes Course, and other attractions as necessary.
• Oversees all merchandising functions for Attractions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing.
• Develops and manages labor, COS, and expense budgets
• Manages staff including employee-training programs, scheduling and employee relations
• Oversees sales functions including POS system, cash handling, budgets and daily reporting
• Oversees administrative back-office functions of inventory coordinator, including training and maintenance of all department inventories, systems and reporting
• Responsible for department payroll, tracking employee hours and making time-clock changes
• Assists the Retail Director in every day operations of all areas of the Retail & Attractions Department, including gift shops, arcade, vending, and any other revenue producing venues
• Ensures retail areas achieve the highest standards in areas of cleanliness, presentation and service
• Develops, implements, and monitors programs ensuring a safe facility and work environment that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
• Orders and maintains supply levels
• Ensures retail areas achieve the highest standards in areas of cleanliness, presentation and service
• Adherence to all standard operating procedures related to the role

Basic Qualifications & Skills

• High school degree or equivalent
• Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
• Minimum of 1 year experience supervising/managing large retail department
• Minimum of 3 years retail experience
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

• Four year college degree or equivalent experience in Retail Management
• Previous experience in Attractions Management and/or Retail Sales in a theme park or resort/hotel.
• Demonstrated ability to effectively resolve conflict
• Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
• Projects a positive public relations image to team members and guests.
• Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
• Excellent management skills including conflict resolution, coaching, development and teamwork.

Physical Requirements

• Sit or stand for extended periods of time
• Lift up to 30 lbs.
• Able to bend, stretch, and twist